NYC Housing Connect Login: Sign In, Reset Your Password & Check Your Application Status
How to sign in, keep your household profile current, check your application status, and get help
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Help with NYC Housing Connect: signing in, updating your household profile, checking application status on your dashboard, and who to contact.
NYC Housing Connect (housingconnect.nyc.gov) is HPD's free portal for NYC affordable housing lotteries. This guide covers the account side: signing in, keeping your profile current, and checking where your applications stand.
Signing in
Go to housingconnect.nyc.gov and choose to sign in, or create an account if you are new. If you forgot your password, use the forgot password link on the sign-in page. Only use the official housingconnect.nyc.gov website. Housing Connect never charges a fee.
Keep your household profile current
After you register, you enter everyone in your household, plus income, assets and disability status. HPD advises you to keep your profile updated with any changes to your income or household while you wait, because that information is used to decide whether you qualify.
Checking your application status
HPD says to keep checking your Housing Connect Dashboard to see the status of every application you have submitted. After a lottery closes:
- Applications are put in random order and given a log number.
- You may hear back 2 to 10 months after the deadline, and you may not be contacted even if you qualify.
- If your application is selected, you will be asked to upload and share documents through Housing Connect.
- If there are problems with your documents, you may get a rejection notice, which explains how to appeal.
- If you are placed on a waiting list, you must tell the developer every six months that you want to stay on it.
Documents to have ready
HPD's "Ready, Set, Apply!" checklist suggests birth certificates, Social Security cards, photo ID, pay stubs, tax returns, proof of benefits, your current lease or rent receipts, and recent utility bills.
Get help
- Affordable Housing Lottery Helpline: 212-863-7990 (leave a voicemail)
- Email: nychousingconnect@hpd.nyc.gov
- Accessibility: 212-863-6486 or accessibility@hpd.nyc.gov
- 311: ask for the Affordable Housing Hotline
- Free Housing Ambassadors can help you apply. HPD lists them on nyc.gov.
Related guides
- How to Apply for NYCHA Public Housing (2026 Guide)
- How to Apply for Section 8 in NYC: 2026 Complete Guide
- Landlords Accepting Vouchers in NYC: How to Find Them
- NYC Section 8 Payment Standards 2026: NYCHA, HPD & CityFHEPS
- Source of Income Discrimination in NYC: Your Rights and How to Fight Back
- CityFHEPS Documents Checklist: Forms You and Your Landlord Need
- Voucher-friendly housing across New York City
Frequently Asked Questions
- How do I check my Housing Connect application status?
- Sign in at housingconnect.nyc.gov and check your Housing Connect Dashboard, which shows the status of every application you have submitted.
- What is the Housing Connect phone number?
- HPD's Affordable Housing Lottery Helpline is 212-863-7990. Calls may not be answered live, so leave a voicemail, or email nychousingconnect@hpd.nyc.gov.
- How long after applying will I hear from Housing Connect?
- HPD says you may hear back 2 to 10 months after the application deadline, and you may not be contacted even if you qualify.
Get alerts when waitlists open.
We'll email you when a waitlist we track opens. Free. Unsubscribe anytime.